DIGITRON - Engineering Services GmbH


Home News Profile About Us Downloads Partners References Services Engineering Services Key Facts Your Advantages Career Jobs Contact Addresses Maps Disclosure	ACCRETECH (Europe) GmbH Roth & Rau AG RENA GmbH Dainippon Screen Verigy ACCRETECH (Europe) GmbH We have been working with DIGITRON since 2004, when we first decided on outsourcing part of our customer support activities. In periods of high demand, we had as many as 5 DIGITRON technicians working with us at once. By and large, the tasks entrusted to DIGITRON by us comprise the installation and maintenance of our wafer probing systems and (to a lesser extent) our wafer dicers. In addition, we have had occasion to rely on their support for more specialized tasks. DIGITRON's technicians were employed by us in central and western Europe, at nearly all our customers' European locations, but primarily in Germany, France and Austria. – We are happy to take this opportunity of expressing our thanks and gratitude towards DIGITRON for the years of profitable alliance we have enjoyed thus far. We will not hesitate to recommend DIGITRON in the future! Bernhard Harböck Service Manager ACCRETECH (Europe) GmbH July 2008 Roth & Rau AG In developing our Service strategy for our production systems and tools for the Semiconductor industry, we at Roth & Rau soon decided to place our confidence in an alliance with DIGITRON GmbH. With their "Shared Engineer" concept, DIGITRON is able to provide us with a highly-flexible customer support and maintenance solution for our production systems in USA. We have found our association with DIGITRON to be highly cooperative and profitable, and we are not only 100 percent impressed with the qualifications of DIGITRON's engineers, but also with their enthusiasm for their work. Together with DIGITRON, we have been able to establish a comprehensive service and support strategy for our customers that includes on-site service as well as a telephone hotline, available 24/7. For us, our alliance with DIGITRON has proved its worth as a cost-optimized and flexible solution in building a high-quality customer support service for our customers in the Semiconductor industry. Roth & Rau AG Dr. Michael Zeuner Vice President Plasma and Ion Beam Technology Gewerbering 3 D-09337 Hohenstein-Ernstthal June 2008 RENA GmbH With DIGITRON, we have found a highly reliable, flexible and competent partner for installation and support services for wet chemical processing equipment. Particularly at peak service demand times, our cooperation with DIGITRON has proved extremely beneficial to us, and they also offer exactly the service we need to help us guarantee fast-response, on-site support for our production systems and tools in even the remotest locations throughout the world. DIGITRON has proven to be an excellent addition to our internal Service and Support organization, helping us to look after our valuable customers anywhere in the world competently and cost-efficiently. We wish to thank DIGITRON for our close and profitable cooperation, and will not hesitate to recommend DIGITRON unreservedly in the future. Dr. Daniel Rieser, Director Service and After Sales Gütenbach, July 2008 Dainippon Screen Our cooperation with DIGITRON is directly targeted at bringing better operational performance to our customer care program. DIGITRON´s offerings help us to guarantee the reliability and high up time of our systems that our customers have come to expect. We at Dai Nippon Screen are fully convinced that only strategic partnerships and close networking with true specialists can create the added value demanded by customers in our highly competitive market. We are highly satisfied with DIGITRON's engineers and technicians, as well as the management behind them. Our alliance with DIGITRON is a true testament to our customers' satisfaction and to our endorsement of the outstanding value of the services DIGITRON is offering to the industry. Jan Brunkow, Field Service Manager Dai Nippon Screen Deutschland GmbH Düsseldorf, August 2008 Verigy Verigy has worked with Digitron GmbH in Europe for several years. Digitron has provided maintenance engineering services to several Verigy customers in Europe with high quality and professionalism. Digitron’s staff has proven to be technically valuable, highly motivated, independent and flexible in adapting to Verigy’s and Verigy customers’ requirements. Digitron’s management has also been supportive and cooperative in responding to requests. Verigy is pleased to work with Digitron and considers it a strategic supplier within Europe. Joachim Mayer, Support Manager Europe Bernd Reitter, Supervisor Customer Support Operations Antonio Marinucci, Europe Outsourcing Mgr. Boeblingen, 11 July 2008
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